Our Training Programs

Our Training Programs


Goodwill offers a wide range of training classes, case management and career services all designed to help individuals find employment, improve their skill set or change career paths. Goodwill’s staff seeks to place job seekers in high growth industries with the potential for career growth, living wages and benefits. Each training program is individually tailored so that each person is able to achieve their desired goals. Those interested in enrolling in one of Goodwill’s training programs should first read our How to Get Started page.

Goodwill’s Programs Include: (Click to drop down program information, schedule and contact information)

Job Readiness Training
Contact:Natasha Douglas
Phone:410-837-1800 ext 150
Days:Monday - Thursday
Times:9 am- 11:30 am or
1 pm - 3 pm
Location:222 E. Redwood Street
Baltimore, MD 21202
Clerical & Computer Skills Training Classes
Days:Monday - Thursday
Times:9am - 11:30 am or 1pm - 3:30 pm
Length:12 weeks
Location:Goodwill Headquarters (222 East Redwood St, Baltimore MD 21202)
Contact:Sharon Faust 410-837-1800 ext 145
GED Preparation Classes
Days:Tuesday - Thursday
Times:1 pm - 4 pm
Contact:Natasha Douglas 410-837-1800 ext 150
Requirements:Individuals must take a placement test prior to enrollment
Custodial Skills Training Classes
Days:Monday - Friday
Times:1 pm - 3:30 pm
Length:10 Weeks
Location:Goodwill Headquarters (222 East Redwood St, Baltimore, MD 21202)
Contact:Tiffanie Hill 410-837-1800 ext 202
Requirements:Referral from the Maryland Division of Rehabilitative Services
Retail Skills Training Classes
Days:Monday, Wednesday, Friday
Times:9am - 12 pm
Length:4 weeks
Location:Goodwill Headquarters (222 East Redwood St, Baltimore MD 21202)
Contact:Kevin Armstrong 410-837-1800 ext 239
Community College 101
Days:Monday & Thursdays
Times:9am - 12 pm
Length:3 weeks
Location:Goodwill Headquarters (222 East Redwood St, Baltimore MD 21202)
Contact:Temple Parker 410-837-1800 ext 240
SEETTS Classes (Job Training)
Days:Monday - Thursday
Times:9 am - 11:30 am or
1 pm - 3:30 pm
Location:Goodwill Headquarters (222 East Redwood St, Baltimore, MD 21202) and the following facilities- Maryland Correctional Institute for Women (MCIW), Dorsey Run Correctional Facility (DRCF) and Baltimore City Correctional Center (BCCC).
Contact:Jamaal Taylor
410-837-1800 ext 129
Buena Alianza
Location:Goodwill Headquarters (32 South St, Baltimore MD 21202)
Contact:Barry Graham 410-837-1800 ext 136

For more than ten years, the Lower Shore Career Development Center has served residents in Salisbury, MD. The Center provides job readiness skills training, clerical & computer skills training, job placement assistance and career counseling to the Lower Eastern Shore by working with a variety of local agencies, such as the Department of Rehabilitations, Department of Social Services, Mental Health Department and One Stop Job Market in an effort to assist disadvantaged individuals with obtaining employment.

Skills Training Program includes:

  • Clerical & Computer (12 week self-paced curriculum) which includes the latest in Microsoft Word, Excel, Power Point, Email & Internet Use, Keyboarding and Data Entry along with Office Practices, English & Proofreading, Business Etiquette & Records Management. Job Search techniques and leads are also provided.
  • Quick Books (6 week instructional training) – a computerized accounting program to learn the basic of operating a general business or office. When completed, their knowledge will have expanded to the accounting principles of day to day operations including setting up new accounts, recording and reporting of receivables and payables, payroll functions, inventory and scheduling.
  • Customer Service & Cashier Training – 2 week classroom instructional training program that prepares for competitive employment in retail, banking and the administrative office market. The tools and resources demonstrate the necessity of customer service to grow a better business and productive employee.

Upon completion of all trainings, students are publicly recognized in a graduation celebration and receive a certificate of completion along with a final grade report. Individuals who do not have a sponsoring agency may be eligible for a “Career Center Scholarship.”

Project ReConnect Program assists returning citizens with career development services who are about to re-integrate into society and the workforce. We assist with:

  • Job Preparedness (5 week training) that specializes in workshop topics to assist and eliminate barriers in creating smooth transition for those with criminal background. Topics include career exploration, self-assessment, workplace ethics, job search resources and job retention skills.
  • Placement Assistance – assist graduating participants in identifying job openings, provide coaching, mock interviews and social service support.

Our efforts are to assist our customers in making the transition from unemployment to becoming successful, contributing members of their communities.

Lower Shore Career Center
700 South Salisbury Blvd Salisbury, MD 21801
410-219-9118

Since 1986, the Schapiro Training & Employment Program (STEP) has been a pioneer in the formation of the supported employment movement for people with psychiatric disabilities who are also economically disadvantaged, placing them in competitive employment. At STEP, experienced Rehabilitation and Employment Specialists assist clients in learning the tasks necessary for successful job performance. Upon employer and employee satisfaction, the support is gradually withdrawn and the client is absorbed into the regular world of work.

STEP is also noted for training participants to work as para-professionals in human services. The Human Services Program is a collaboration with the Community College of Baltimore County.

STEP services include:

  • Supported Employment: This program helps individuals with serious and persistent psychiatric disabilities secure and maintain employment in a competitive labor force. Skills addressed include employment application assistance, partnerships matching employee skills with employer needs, community job development, community networking, interviewing skills, resume writing, on-the-job coaching and support to maintain employment and long-term follow-up services to ensure work adjustment and job satisfaction.
  • Psychiatric Rehabilitation: An individualized, person-directed program that assists individuals with mental illness to develop, enhance and maintain psychiatric stability, social skills, independent living skills and access resources in order to live successful independent lives. Specific skills addressed include: money management, nutrition, anger management, communication skills, educational exploration (assistance in applying for training programs/school), housing assistance and physical health.
STEP Locations
Baltimore CityCarroll CountyHarford County
32 South Street Baltimore, MD 21202257 East Main Street Westminster, MD 21157711 A Bel Air Road Bel Air, MD 21014
410-625-1877 ext 101410-848-7793410-879-4010

Waverly Early Head Start Center of Goodwill is a federally funded program for pregnant women and children birth to 36 months. The center provides comprehensive individualized early education experiences to enhance children’s social, emotional, physical and cognitive development. Pre-natal support and education are also provided. The program strives to enable parents to be the best caregivers and teachers for their children, as well as assist parents with meeting their own goals.

It is our purpose to provide high quality services to children/families to empower them to meet their full potential. We promote school readiness and maintain partnerships with parents and the community. Some of the services the center offers include:

For Children:

  • Safe and quality early education
  • Qualified teachers
  • Healthy Meals
  • Enrollment opportunities for pregnant women

For Parents:

  • Policy Committee Opportunities
  • Adult Education
  • Parenting Courses
  • Nutrition/Health Workshops
  • Vocational Assistance
  • Group Opportunities
Waverly Head Start Center of Goodwill
Location:829 Montpelier Street Baltimore, MD 21218
Phone:410-235-0555